What is Case Management?

“Case Management is an active process devoted to the coordination, rehabilitation, care and support of people with complex, clinical needs and their families. It aims to facilitate their independence and improve the quality of life whilst acknowledging safety issues.”

British Association of Brain Injury Case Managers 2010.

Case Management services provided by PCC (North West) Ltd

iStock_000008373524_SmallaaPCC (North West) Ltd offer case management services across the North West and North Wales.  Based in Chester we have a multi-disciplinary team of both male and female social workers, occupational therapists and registered general nurses with associate input available from physiotherapists, speech and language therapist and psychologists, all of whom are practicing professionals registered with their relevant bodies as well as being members of special interest groups such as BABICM, CMSUK, Headway and The National Back Exchange.

We offer specialist brain injury and spinal injury case management to children and adults within a 90 minute radius of our offices in Chester.  In order to provide a responsive and cost effective service, we prefer to work with clients within a 90 minute radius of our offices; however, we will consider travelling further for the benefit of the client if required.  We can also offer an opinion in respect of the benefits of case management in relation to less complex cases, ie. orthopedic injuries and can provide an initial case management report in line with the Rehabilitation Code updated 2007.

All of our case managers have over 20 years experience in their professional fields and in that time have gained a vast range of experience and knowledge of working with clients with complex needs and their families.  They are also able to develop and deliver bespoke training in relation to the individual client, thereby ensuring that all carers receive the most appropriate, client specific, research based and high quality training available.

Each case is looked at individually and matched with the case manager who has the most relevant experience and expertise to meet the needs of the client and their family.

We are happy to meet with any potential clients, their families and/or their representatives to discuss the services we can provide and to establish what the client and their families are looking to gain from our input.  This is completed on a no fee basis to ensure the compatibility of case manager and client.

Our model of case management combines definitions and standards of case management recommended by CMSUK and BABICM.  We also adhere to the Rehabilitation Code Updated 2007.